The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is sharing tips about how to contact U.S. Citizenship and Immigration Services (USCIS) for pending T, U, or VAWA cases. Because the cases involve victims of crime, trafficking, and/or abuse, there are certain confidentiality protections that USCIS must follow.

The USCIS Contact Center is generally not able to assist with inquiries related to T, U, or VAWA status applications and petitions due to confidentiality protections established by statute. If the self-petitioner, applicant, or representative calls the USCIS Contact Center, it will direct the individual to the appropriate inquiry mechanism listed below. In certain scenarios, the USCIS Contact Center might schedule the caller to appear at a USCIS field office to verify the individual’s identity so that an inquiry or service request can then be submitted.

To request a biometrics appointment, attorneys and accredited representatives may reach out to USCIS via the email hotlines below to request a new date/time or to request a location change for the appointment.

Attorneys and accredited representatives may send inquiries to the following inboxes:

• For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Nebraska Service Center: nsc.i‑918inquiries@uscis.dhs.gov
• For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Vermont Service Center:HotlineFollowupI918I914.vsc@uscis.dhs.gov
• For all T nonimmigrant status and T-based adjustment of status applications: HotlineFollowupI918I914.vsc@uscis.dhs.gov
• For all VAWA petitions: HotlineFollowUpI360.vsc@uscis.dhs.gov

Note: In order to receive a response, the individual making the inquiry must have a Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case. USCIS will not respond to emails from anyone who is not named on the Form G-28 on file for the case.

Unrepresented petitioners and applicants may send signed written inquiries/requests for biometrics appointments, including a new date/time or location, to:

• For cases located at the Vermont Service Center:
  U.S. Citizenship and Immigration Services
  Vermont Service Center
  ATTN: Humanitarian Division
  38 River Road
  Essex Junction, VT 05479-0001
• For cases located at the Nebraska Service Center: 
  U.S. Citizenship and Immigration Services
  Nebraska Service Center
  ATTN: I-918
  P.O. Box 87918
  Lincoln, NE 68501-7918

If the inquiry is related to an I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:

• U.S. Citizenship and Immigration Services
  California Service Center
  ATTN: WS 13057
  P.O. Box 10751
  Laguna Niguel, CA 92607-1075
• U.S. Citizenship and Immigration Services
  Nebraska Service Center
  P.O. Box 87918
  Lincoln, NE 68501-7918
• U.S. Citizenship and Immigration Services
  Potomac Service Center
  2200 Potomac Center Drive, MS 2425
  Arlington, VA 20598-2425
• U.S. Citizenship and Immigration Services
  Texas Service Center
  ATTN: SRMT/COA or SRMT/IRT
  6046 N Belt Line Rd. STE 751
  Irving, TX 75038-0020
• U.S. Citizenship and Immigration Services
  Vermont Service Center
  ATTN: Humanitarian Division
  38 River Road
  Essex Junction, VT 05479-0001

More Information

For more information on these nonimmigrant statuses, please visit USCIS’ Victims of Human Trafficking and Other Crimes and Battered Spouse, Children and Parents pages.

The CIS Ombudsman is committed to meeting with stakeholders and USCIS to address concerns about the immigration benefits process. For more information on our office, please visit www.dhs.gov/cisombudsman or follow us on Facebook and LinkedIn.

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