| Dear Stakeholder,
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is sharing tips about how to contact U.S. Citizenship and Immigration Services (USCIS) for pending T, U, or VAWA cases. Because the cases involve victims of crime, trafficking, and/or abuse, there are certain confidentiality protections that USCIS must follow.
The USCIS Contact Center is generally not able to assist with inquiries related to T, U, or VAWA status applications and petitions due to confidentiality protections established by statute. If the self-petitioner, applicant, or representative calls the USCIS Contact Center, it will direct the individual to the appropriate inquiry mechanism listed below. In certain scenarios, the USCIS Contact Center might schedule the caller to appear at a USCIS field office to verify the individual’s identity so that an inquiry or service request can then be submitted.
To request a biometrics appointment, attorneys and accredited representatives may reach out to USCIS via the email hotlines below to request a new date/time or to request a location change for the appointment.
Attorneys and accredited representatives may send inquiries to the following inboxes:
Note: In order to receive a response, the individual making the inquiry must have a Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case. USCIS will not respond to emails from anyone who is not named on the Form G-28 on file for the case.
Unrepresented petitioners and applicants may send signed written inquiries/requests for biometrics appointments, including a new date/time or location, to:
- For cases located at the Vermont Service Center:
U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
- For cases located at the Nebraska Service Center:
U.S. Citizenship and Immigration Services
Nebraska Service Center
ATTN: I-918
P.O. Box 87918
Lincoln, NE 68501-7918
If the inquiry is related to an I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:
- U.S. Citizenship and Immigration Services
California Service Center
ATTN: WS 13057
P.O. Box 10751
Laguna Niguel, CA 92607-1075
- U.S. Citizenship and Immigration Services
Nebraska Service Center
P.O. Box 87918
Lincoln, NE 68501-7918
- U.S. Citizenship and Immigration Services
Potomac Service Center
2200 Potomac Center Drive, MS 2425
Arlington, VA 20598-2425
- U.S. Citizenship and Immigration Services
Texas Service Center
ATTN: SRMT/COA or SRMT/IRT
6046 N Belt Line Rd. STE 751
Irving, TX 75038-0020
- U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
More Information
For more information on these nonimmigrant statuses, please visit USCIS’ Victims of Human Trafficking and Other Crimes and Battered Spouse, Children and Parents pages.
The CIS Ombudsman is committed to meeting with stakeholders and USCIS to address concerns about the immigration benefits process. For more information on our office, please visit www.dhs.gov/cisombudsman or follow us on Facebook and LinkedIn.
Please complete the CIS Ombudsman Customer Satisfaction Survey. We appreciate your feedback.
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