June 6, 2023

New Tip Sheet on Submitting Case Assistance Requests

Dear Stakeholder,

We have posted a new tip sheet on how to request case assistance from our office. The tip sheet clarifies some key questions on how to best request our help, including:

• How we strongly prefer that you submit DHS Form 7001, Request for Case Assistance online (and how emailing or mailing the form can delay your request by two to three weeks)
• What kind of supporting documentation to include with your request
• How to submit large files with your online request
• How to provide a “wet ink” (non-electronic) signature if you are an applicant or self-petitioner for (or were previously granted) T, U, VAWA, asylee, or refugee status (a clear photocopy, picture, or scanned copy is acceptable)
• How you can sign the online DHS Form 7001 on behalf of your client if you are an attorney or accredited representative with a Form G-28 on file with U.S. Citizenship and Immigration Services (USCIS) for the form which you are seeking our help with
• How to let us know to link multiple related case assistance requests
• How to keep your address updated with USCIS

By following these tips, you can help us help you.

More Information

You can view our case assistance request overview video in English and Spanish for a general idea of how to request our help.

To view our other tip sheets that cover topics such as the USCIS Contact Center and USCIS lockboxes, please go to our Resourcespage.

The CIS Ombudsman is dedicated to assisting individuals and employers seeking to resolve problems with USCIS. For more information on our office, please visit dhs.gov/cisombudsman or follow us on Facebook, LinkedIn, and Twitter.

Please complete the CIS Ombudsman Customer Satisfaction Survey. We appreciate your feedback.

Resources

• Public Engagement
• Case Assistance
• Annual Report
• FAQs
• Immigration Resources

You are subscribed to updates from the U.S. Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman). 

Manage Subscriptions  |  Privacy Policy  |  Help