The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) has posted to its website the Questions and Answers resulting from two recent webinars on USCIS’ Online Filing and Customer Service Tools and USCIS’ Contact Center.

In addition to Questions and Answers, the presentations used during the webinars also have been posted:

• USCIS’ Online Filing and Customer Service Tools
• USCIS’ Contact Center

More Information

Visit the CIS Ombudsman’s Outreach webpage for summaries of recent webinars.

The CIS Ombudsman remains dedicated to assisting individuals seeking to resolve problems with USCIS whenever possible. For additional information on our office, please visit our website.

Please complete the CIS Ombudsman Customer Satisfaction Survey. We appreciate your feedback.

Helpful Resources

Outreach

Annual Report

Frequently Asked Questions

Immigration Resources

Contact the CIS Ombudsman