The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).
— Read on www.dhs.gov/topic/cis-ombudsman
The Office of the Citizenship and Immigration Services Ombudsman | Homeland Security
