Happy New Year to all of our Members! I hope you all had a wonderful holiday season with your friends and family.
2022 was a great year and we appreciate all of the feedback we received on the most recent Member Satisfaction Survey. It was great to read what you think we’re doing well and where we have room to improve. Two of our biggest areas of focus are inconsistencies in Food & Beverage and in Member Communications. Additionally, I’ve asked each department leader to share a little bit of where they and their team will be focusing their efforts in the coming year. So without further ado, let’s get into it!
Golf Operations With Damian Lane-Lehew, Director of Golf
Our main focus for 2023 is on the Members’ experience both on and off the golf course. We will continue to elevate the service experience and tweak as needed. Last year, we made major strides with the implementation of ForeTees, GPS on the range, the new fleet power carts, and more.
Additionally, we look forward to the following projects and enhancements this year:
Improved On-Course Furnishings, including benches and water coolers
Improved Range Furnishings, including bag stands and chairs
Sports Shop Refresh, with new floors and paint
Additional Events, like Men’s Night Out
Elevated Service Standards with Service Expansion on the 9 and 18 Greens
Increase On-Course Staff Presence
Continued ForeTees modifications, as needed
Higher Communication Standards
Improved Tournaments
These are just some of the things the team and I will be focused on. I look forward to the continued efforts of us all to make Encanterra a Club we are all proud of.
Golf Course Conditions With Alex Ward, Golf Course Superintendent
The primary focus of the Golf Course Maintenance Team in 2023 is to continue to improve and provide consistency. Over the last 12 months, the team has accomplished and completed a number of projects, including Phase 2 of the bunker project, implementation of practices to reduce migrating bird populations, completed a successful overseed, and improved playing conditions. With the next 12 months, our goal is to build upon those accomplishments and continue to improve in all areas and make Encanterra the envy of all clubs in the Valley.
Here are our top five projects:
Plan and execute a 52-Week Agronomy Plan to lead to a successful spring/summer transition and fall overseed.
Complete Phase 3 of Bunker Renovation.
Replace and upgrade of 70% of the golf course maintenance equipment fleet.
Improve to the golf course irrigation pump station.
Focus on training of the maintenance staff on proper procedures and techniques.
Since day one, the goal of the Golf Course Maintenance team has been to improve each day, learn from our successes as well as our failures, make adjustments (when necessary), grow as a group, and provide the best possible playing conditions for the Members. The team looks forward to a successful year in 2023.
Food & Beverage With Cornelius Cover, Director of Food & Beverage
New Year, New Focus
Food & Beverage’s top focus in 2023 is on training. We’re going back to the basics of service and will work to fine tune every aspect of the experience – from the moment you walk in to when you pull out of the parking lot.
Our goal is to make Members to feel welcome and appreciated when they come to the Club, and we will be trying our best to anticipate your needs and streamline the dining process. Your experience should be elevated yet casual.
New Year, New Staff
Staffing remains a top priority for us, ensuring we have enough skilled team members to make your experience at any one of our dining outlets great. You may have already noticed some new faces, including managers, bartenders, servers, server assistants, hosts, and cooks, but we hope to continue to hire team members that will enhance our services. If you see someone new, I encourage you to introduce yourself and say hi. They want to get to know you and craft new ways to make your dining experience perfect!
New Year, New Menu
In the next few weeks, we will be changing the menu in Palma Kitchen + Tap and adding some new dishes (while keeping some favorites). The dessert menu will also receive a refresh, so if you have a sweet tooth, get ready! Once the menu is released, if there is something you’d like to see that isn’t on the menu, please let us know. We are going to start working on the NEXT menu change as soon as this one is published.
New Year, New Wine
Of course, we are adding new wines! It’s been a little while since the wine list was updated and we are excited to introduce more diversity that will leave you wanting to come back to try them all. We will also be adding a few new cocktails and after dinner drinks.
Lifestyle With Drew Raitch, Lifestyle Director
The fun never stops when it comes to lifestyle! This year, we’ll be focusing on offering Members plenty of new adventures both on and off-site. Travel is at top of mind as we look to go to new destinations both internationally and within the U.S. As always, keep an eye on MTL for the latest and greatest in Lifestyle!
Spa and Fitness With Tabalyn Dosier, Encanterra Country Club
Mossa Athletic Club is focused on bringing Members new fitness programming with Tai Chi classes, Yoga classes, and various bootcamps (as well as evening classes/programming!). We’ve recently purchased more equipment for classes to help with our expanding participation and allowing more availability in class.
Alvea Spa is excited for a future remodel and refresh to help with expanding service availability, as well as introducing new offerings. We want to strive to give each Member and guest the best possible experience here living the ‘good life!’.
Facilities Maintenance With Mark Alexander, Facilities Director
La Casa will be getting a refresh, most likely beginning in late Spring/Summer. This will include new furnishings in the Grand Living Room, La Cocina, Explorations Café, The Vault, and as mentioned above, the Sports Shop and Spa.
The Club Maintenance Team will be focusing on three things that support our BlueStar 10 principles, including:
100% Accountability, which is delivering on promises and meet our high quality and performance standards.
Own and Resolve, which is doing the right thing.
Zone of Beauty, which is taking personal responsibility for maintaining relentless focus on the cleanliness and condition of our Club.
I would like to thank you all for your support over the past year and we look forward to serving you in 2023.
Sincerely,
Trish Huff General Manager, Encanterra Country Club
BlueStar Resort & Golf
Encanterra Community Association
Dear Members,
We look forward to an exciting and productive 2023!
Our lobby hours are Monday through Friday 9:00 a.m. to 3:00 p.m. (we are closed during the lunch hour, 12:00 to 1:00 p.m.). Please stop by during lobby hours for general assistance or reach out to schedule a personalized, dedicated appointment.
To assist new homeowners in getting familiar with association basics, we host a monthly New Member Orientation Meeting on the third Thursday of each month at 10:00 a.m. via Zoom. Our HOA Member Orientation sessions answer basic questions new homeowners may have about the Encanterra Community Association. Please register via the MTL here.
Landscape Update
Texas Sage cutbacks completed
Community wide overseeding completed
Community wide sprinkler nozzle and emitter replacements completed
Fall/Winter Live Oak tree trimming completed
Resort Collection common area tree trimming completed
Resort Collection front yard oversize tree trimming in process at designated locations
Reminder: To request landscape service for specific areas, homeowners should submit maintenance requests via www.homeownerresources.com or via the AAM All Access App. *All maintenance requests are completed in the order received and during regularly scheduled Cycle Weeks.
Completed Projects
Roadway repair at Costanera
Roadway repair at Thistle Way
Roadway repair at Peach Blossom
Landscape enhancements completed at:
Algarve Entrance
Good Life Way Entrance
Main Entrance
Repairs/Replacements
Eight bollard lights repaired on Copper Hollow Pathway
Streetlight at Citron and Durian
Pathway light behind Kennedia
Pathway light behind Harmony
Streetlight at Maygrass and Hyacinth
Pathway lights behind Tangelo and Azafran
Streetlight at Amaranth and Crucillo
Streetlight at Thistle Way & Desert Tea
28 bulbs replaced at the Good Life Gate
6 ground fault circuit interrupters changed out at the Good Life Gate
Pathway light between Hesperus and Amaranth
Streetlight on Tangerine
Streetlight on Bergamont
Streetlight near Fruit Stand Way and Granada
Verified all Harmony Way pathway lights are functioning properly
Ongoing Projects
Three additional bollard lights along Copper Hollow pathway will need additional repairs.
Streetlight at Zinnis and Cobble Stone will need additional repairs.
Eleven Good Life gate light fixtures will need additional repairs.
The Giocare neighborhood French drain project has begun and will be completed as quickly as possible.
Roadway repairs on Camellia will be completed as quickly as possible.
Roadway repairs on Stoneware will be completed as quickly as possible.
Enhancement project in the Las Condes common area is in process and will be completed as quickly as possible.
Upcoming
Crack seal project in Reserve Study designated areas in Andalusia, on Neroli, and in Delanova (temporarily delayed from November and awaiting scheduling in January).
HA5 sealcoat project in Reserve Study designated areas in Ischia, Finisterre, Algarve Place, and Cataluna – anticipated project start date of May 2023.
Michelle’s Community Architectural and Compliance Update
Encanterra’s Rules, Regulations, and Fine Policies are always available on the MTL website!
Here are some tips to avoid unwanted fines:
Exterior paint inspections in the community have begun. Inspections include:
Faded garage doors and/or garage doors painted a non-approved color.
Faded trim; and
Faded home body exteriors.
If any area of your home needs a refresh, you will receive a courtesy notice and sufficient time to complete the improvements. *Please note, the standard lifetime of exterior paint in Arizona is about 5-7 years, due to the constant sun exposure.
Please remember that overnight street parking is prohibited. Violators will receive a $100 fine.
Federal regulations require us to verify the age of homeowners living in our age restricted neighborhoods every two years. If you received a notice for age verification, please email me a copy of your driver’s license, (mwerlinger@associatedasset.com) or present it to us in the HOA office.
If you are not sure about any community guideline or rule, always ask. We are more than happy to help you in any way we can!
As always, thank you for your support and diligence in maintaining our beautiful community!
Angela Pate, CAAM®
Community Manager
Encanterra Community Association
Managed by AAM, LLC
Phone: 480.306.7743
Fax: 480.584.5011
602.647.3034 or 866.553.8290 (after hours emergency line) apate@associatedasset.com
